Helpdesk
In a few clicks, ask your questions and find your answers. You can also get in touch with our support team.
We currently operate in French-speaking Africa and France.
Senegal
Sodida Lot N°15, Hlm, Dakar
+221 33 923 23 23
Ivory Coast
Angré 9e tranche derrière la Cnps, Villa 377, à côté de la Clinique Américaine d’Abidjan CAA Cocody, Abidjan
France
47 Boulevard de Courcelles,
75008 Paris
+33 1 76 46 17 65
Benin Republic
N°277, Rue 11.034 Gbegamey Cotonou Benin
+229 40 50 17 86
Frequently asked questions.
National shipments
How to contact your services?
You can contact our services by :
- Phone +221 33 923 23 23 (for Senegal) or +225 27 22 24 64 (for Ivory Coast);
- Email to: [email protected]How can I find out about a shipment I am due to receive?
When your delivery order is created, you will be notified at each stage of the delivery by sms.
In addition, you will be automatically notified by sms when the papser performs an action on the delivery task.Can I have the number of the delivery person in charge of my delivery?
Our papsers will contact you by phone upon receipt of your parcel (or mail) to confirm an appointment with you.
How can I defer my delivery?
If you wish to postpone your delivery, you can notify our support team via the various contact channels. You can also notify the papser when he calls you to make an appointment for delivery.
Do you do express delivery?
All deliveries made are planned and reported on the dedicated platforms to ensure tracking. However, our teams are working on a more attractive model to bring back the express service.
Why do I have to give my passport receipt to the delivery person?
The receipt of payment and the PAPS validation code are used to secure the delivery of the passport. The receipt remains the only physical document authorizing a person to collect the passport.
How do I become a papser ?
To join our team, simply fill in the dedicated form available on the "Our programmes" page. The PAPS Academy will not hesitate to contact you for an appointment. For any further information, you can contact our support team by phone, e-mail or on social networks.
How do I apply to PAPS?
Spontaneous applications should be sent to [email protected]. The People & Culture team will contact you if necessary.
How do I open my PAPS account?
Opening your PAPS account is easy. Click on the Request a quote button and fill in the form. A sales representative will contact you to finalise your membership. For any further information our support team is available if needed.
International shipments
Do you ship by land to other countries?
We carry out land freight in the whole West African sub-region. Our teams can also offer you other freight solutions taking into account the cost, time and above all security aspects of your shipments. Detail your needs and our experts will provide you with a proposal that defies all competition.
Request a quote
Can I have the list of countries covered by your export service?
As a UPS representative, we ship to all destinations worldwide. The UPS network consists of more than 500 aircraft worldwide and just over 500,000 direct and indirect jobs.
Request a quote
Can I order from e-commerce sites abroad for delivery by PAPS in the respective countries where you are present?
You have the possibility to have your order delivered by PAPS to your home (Senegal, Guinea Bissau) by ordering on e-commerce sites such as Amazon. All you have to do is choose UPS as your carrier when validating your purchase. Our teams will contact you as soon as your shipment arrives at the airport for the last mile delivery conditions.
How will I know that my UPS shipment has arrived in Senegal or Guinea?
You can track your shipment from the UPS public website "https://www.ups.com/track?loc=fr_FR&requester=ST/". - Fill in your UPS tracking number on the dedicated section and click on the Tracking button; - Then click on View Details and then Shipment Status to bring up your shipment history. Do not hesitate to contact our staff for any further information on the status of your shipment.
How do I know if my UPS package is blocked by Customs and what should I do?
If your package is detained by customs, our teams will automatically notify you and accompany you through the customs clearance process with your agreement. A detailed invoice will be sent to you by the teams and we will carry out the customs clearance and delivery once the invoice is paid.
