Customer Support

You can contact our services by :
- Phone +221 33 923 23 23 (for Senegal) or +225 27 22 24 64 (for Ivory Coast);
- Email to: [email protected]

When your delivery order is created, you will be notified at each stage of the delivery by sms.
In addition, you will be automatically notified by sms when the papser performs an action on the delivery task.

Our papsers will contact you by phone upon receipt of your parcel (or mail) to confirm an appointment with you.

If you wish to postpone your delivery, you can notify our support team via the various contact channels. You can also notify the papser when he calls you to make an appointment for delivery.

All deliveries made are planned and reported on the dedicated platforms to ensure tracking. However, our teams are working on a more attractive model to bring back the express service.

The receipt of payment and the PAPS validation code are used to secure the delivery of the passport. The receipt remains the only physical document authorizing a person to collect the passport.

To join our team, simply fill in the dedicated form available on the "Our programmes" page. The PAPS Academy will not hesitate to contact you for an appointment. For any further information, you can contact our support team by phone, e-mail or on social networks.

Spontaneous applications should be sent to [email protected]. The People & Culture team will contact you if necessary.

Opening your PAPS account is easy. Click on the Request a quote button and fill in the form. A sales representative will contact you to finalise your membership. For any further information our support team is available if needed.