{"id":4949,"date":"2020-08-28T10:12:38","date_gmt":"2020-08-28T10:12:38","guid":{"rendered":"http:\/\/139.59.140.230\/index.php\/contact-v\/"},"modified":"2025-04-16T22:19:53","modified_gmt":"2025-04-16T22:19:53","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/papslogistics.com\/en\/customer-service\/","title":{"rendered":"Customer Support"},"content":{"rendered":"<div class=\"grve-section grve-row-section grve-fullwidth-background grve-with-bg-gradient\" data-header-color=\"default\"  style=\"background-color:#ffffff;background: linear-gradient(180deg,#ffffff 0%,#fafafa 100%);padding-top: 13%;padding-bottom: 13%;\"><div class=\"grve-container\"><div class=\"grve-row grve-bookmark grve-columns-gap-default grve-mobile-vertical-gap-30\"><div class=\"grve-column wpb_column grve-bookmark grve-column-1-12  grve-tablet-sm-column-hide grve-with-bg-transparent grve-empty-column\"><div class=\"grve-column-wrapper\"><div class=\"grve-column-content\" ><\/div><\/div><\/div><div class=\"grve-column wpb_column grve-bookmark grve-column-5-6  grve-tablet-sm-column-1 grve-with-bg-transparent\"><div class=\"grve-column-wrapper\"><div class=\"grve-column-content\" ><div class=\"grve-inner-section grve-with-bg-transparent\"><div class=\"grve-row-inner grve-bookmark grve-columns-gap-default grve-mobile-vertical-gap-30\"><div class=\"grve-column-inner wpb_column grve-column-1-2 grve-wpb-1659541036143 grve-column-fullheight grve-vertical-position-middle grve-with-bg-transparent\"><div class=\"grve-column-wrapper-inner\"><div class=\"grve-column-inner-content\" ><h1 data-animation=\"fade-in-up\" data-delay=\"200\" data-duration=\"normal\" class=\"grve-element grve-title grve-align-inherit grve-animated-item grve-page-title\"><span>Customer Support<\/span><\/h1><div class=\"grve-element grve-text grve-leader-text grve-animated-item\" data-animation=\"fade-in-up\" data-delay=\"300\" data-duration=\"normal\">\r\n\t\t\t<p>Si vous rencontrez des difficult\u00e9s, merci de nous appeler sur les num\u00e9ros suivant:<\/p>\n\r\n\t\t<\/div>\r\n\t<div class=\"grve-empty-space grve-height-1x\"><\/div><div class=\"grve-element grve-text grve-animated-item\" data-animation=\"fade-in\" data-delay=\"600\" data-duration=\"normal\">\r\n\t\t\t<p>Phone: +221 33 923 23 23<br \/>\nE-mail: support@paps-app.com<br \/>\nSodida Lot N\u00b015, Hlm, Dakar<\/p>\n\r\n\t\t<\/div>\r\n\t<div class=\"grve-empty-space grve-height-1x\"><\/div>\t<div data-animation=\"fade-in\" data-delay=\"700\" data-duration=\"normal\" id=\"social-links-1599025764647-4a026591-a322\" class=\"grve-element grve-social grve-align-inherit grve-icon-type grve-space-15 grve-icon-small grve-animated-item\">\r\n\t\t<ul>\r\n\t\t\t\t\t\t\t\t<li>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/twitter.com\/Paps_app\" class=\"grve-circle grve-with-shape grve-simple grve-bg-primary-2\" target=\"_blank\" rel=\"noopener noreferrer\">\r\n\t\t\t\t\t\t\t\t<span class=\"grve-icon grve-text-white fab fa-twitter\"><\/span>\r\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Twitter<\/span>\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t<li>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/Papsapp\" class=\"grve-circle grve-with-shape grve-simple grve-bg-primary-2\" target=\"_blank\" rel=\"noopener noreferrer\">\r\n\t\t\t\t\t\t\t\t<span class=\"grve-icon grve-text-white fab fa-facebook-f\"><\/span>\r\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Facebook<\/span>\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t<li>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.instagram.com\/paps_sn\/\" class=\"grve-circle grve-with-shape grve-simple grve-bg-primary-2\" target=\"_blank\" rel=\"noopener noreferrer\">\r\n\t\t\t\t\t\t\t\t<span class=\"grve-icon grve-text-white fab fa-instagram\"><\/span>\r\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Instagram<\/span>\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t<li>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/sn.linkedin.com\/company\/paps\" class=\"grve-circle grve-with-shape grve-simple grve-bg-primary-2\" target=\"_blank\" rel=\"noopener noreferrer\">\r\n\t\t\t\t\t\t\t\t<span class=\"grve-icon grve-text-white fab fa-linkedin-in\"><\/span>\r\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">LinkedIn<\/span>\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/li>\r\n\t\t\t\t<\/ul>\r\n\t<\/div>\r\n<\/div><\/div><\/div><div class=\"grve-column-inner wpb_column grve-column-1-2  grve-with-bg-transparent\"><div class=\"grve-column-wrapper-inner\"><div class=\"grve-column-inner-content\" ><div data-clipping-color=\"black\" data-animation=\"colored-clipping-up\" data-delay=\"300\" data-duration=\"normal\" class=\"grve-element grve-image grve-align-right grve-clipping-animation grve-advanced-animation grve-colored-clipping grve-animated-item grve-image-space-100 grve-image-expand-width\">\r\n\t<div class=\"grve-image-item\">\r\n\t\t\r\n\r\n<div class=\"grve-image-wrapper grve-radius-5 grve-shadow-medium grve-no-effect\">\r\n\t\t<div class=\"grve-thumbnail-wrapper\"><div class=\"grve-thumbnail\"  style=\"padding-top: 140.365%;\"><img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"1078\" src=\"https:\/\/papslogistics.com\/wp-content\/uploads\/Service-Client-Paps-10-768x1078.jpg\" class=\"attachment-medium_large size-medium_large\" alt=\"\" data-column-space=\"100\" data-lazyload=\"off\" data-grve-filter=\"yes\" srcset=\"https:\/\/papslogistics.com\/wp-content\/uploads\/Service-Client-Paps-10-768x1078.jpg 768w, https:\/\/papslogistics.com\/wp-content\/uploads\/Service-Client-Paps-10-214x300.jpg 214w, https:\/\/papslogistics.com\/wp-content\/uploads\/Service-Client-Paps-10-729x1024.jpg 729w, https:\/\/papslogistics.com\/wp-content\/uploads\/Service-Client-Paps-10-600x842.jpg 600w, https:\/\/papslogistics.com\/wp-content\/uploads\/Service-Client-Paps-10.jpg 926w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/div><\/div>\t<\/div>\r\n\t<\/div>\r\n<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grve-column wpb_column grve-bookmark grve-column-1-12  grve-tablet-sm-column-hide grve-mobile-column-hide grve-with-bg-transparent grve-empty-column\"><div class=\"grve-column-wrapper\"><div class=\"grve-column-content\" ><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grve-section grve-row-section grve-fullwidth-background grve-padding-top-4x grve-padding-bottom-4x grve-with-bg-transparent\" data-header-color=\"default\"><div class=\"grve-container\"><div class=\"grve-row grve-bookmark grve-columns-gap-default\"><div class=\"grve-column wpb_column grve-bookmark grve-column-1-4  grve-tablet-sm-column-1-6 grve-with-bg-transparent grve-empty-column\"><div class=\"grve-column-wrapper\"><div class=\"grve-column-content\" ><\/div><\/div><\/div><div class=\"grve-column wpb_column grve-bookmark grve-column-1-2  grve-tablet-sm-column-2-3 grve-horizontal-position-center grve-with-bg-transparent grve-align-center\"><div class=\"grve-column-wrapper\"><div class=\"grve-column-content\"  style=\"max-width: 470px;\"><h3 class=\"grve-element grve-title grve-align-inherit grve-h4\"><span>Actuellement, nous op\u00e9rons en Afrique Francophone et en France.<\/span><\/h3><\/div><\/div><\/div><div class=\"grve-column wpb_column grve-bookmark grve-column-1-4  grve-tablet-sm-column-1-6 grve-with-bg-transparent grve-empty-column\"><div class=\"grve-column-wrapper\"><div class=\"grve-column-content\" ><\/div><\/div><\/div><div class=\"grve-column wpb_column grve-bookmark grve-column-1  grve-with-bg-transparent\"><div class=\"grve-column-wrapper\"><div class=\"grve-column-content\" ><div class=\"grve-empty-space grve-height-3x\"><\/div><\/div><\/div><\/div><div class=\"grve-column wpb_column grve-bookmark grve-column-1  grve-with-bg-transparent\"><div class=\"grve-column-wrapper\"><div class=\"grve-column-content\" ><div class=\"grve-inner-section grve-with-bg-transparent\"><div class=\"grve-row-inner grve-bookmark grve-columns-gap-none\"><div class=\"grve-column-inner wpb_column grve-column-1-4 grve-wpb-1599023656346 grve-with-bg-transparent grve-align-center grve-animated-item grve-clipping-animation grve-colored-clipping\" data-delay=\"200\" data-duration=\"normal\" data-animation=\"colored-clipping-left\"  data-clipping-color=\"grey\"><div class=\"grve-column-wrapper-inner\"><div class=\"grve-column-inner-content\" ><h3 class=\"grve-element grve-title grve-align-inherit grve-h6\" style=\"margin-bottom: 18px;\"><span>Senegal<\/span><\/h3><div class=\"grve-element grve-text\">\r\n\t\t\t<p>Sodida Lot N\u00b015, Hlm,<br \/>\nDakar<\/p>\n\r\n\t\t<\/div>\r\n\t<div class=\"grve-empty-space grve-height-1x\"><\/div><h3 class=\"grve-element grve-title grve-align-inherit grve-h6\"><span>+221 33 923 23 23<\/span><\/h3><\/div><\/div><\/div><div class=\"grve-column-inner wpb_column grve-column-1-4 grve-wpb-1599023682409 grve-with-bg-transparent grve-align-center grve-animated-item grve-clipping-animation grve-colored-clipping\" data-delay=\"300\" data-duration=\"normal\" data-animation=\"colored-clipping-left\"  data-clipping-color=\"grey\"><div class=\"grve-column-wrapper-inner\"><div class=\"grve-column-inner-content\" ><h3 class=\"grve-element grve-title grve-align-inherit grve-h6\" style=\"margin-bottom: 18px;\"><span>Ivory Coast<\/span><\/h3><div class=\"grve-element grve-text\">\r\n\t\t\t<p>Angr\u00e9 9e tranche derri\u00e8re la Cnps, Villa 377, \u00e0 c\u00f4t\u00e9 de la Clinique Am\u00e9ricaine d\u2019Abidjan CAA Cocody,<br \/>\nAbidjan<\/p>\n\r\n\t\t<\/div>\r\n\t<div class=\"grve-empty-space grve-height-1x\"><\/div><h3 class=\"grve-element grve-title grve-align-inherit grve-h6\"><span>+225 07 99 50 35 80<\/span><\/h3><\/div><\/div><\/div><div class=\"grve-column-inner wpb_column grve-column-1-4 grve-wpb-1666616637520 grve-with-bg-transparent grve-align-center grve-animated-item grve-clipping-animation grve-colored-clipping\" data-delay=\"400\" data-duration=\"normal\" data-animation=\"colored-clipping-left\"  data-clipping-color=\"grey\"><div class=\"grve-column-wrapper-inner\"><div class=\"grve-column-inner-content\" ><h3 class=\"grve-element grve-title grve-align-inherit grve-h6\" style=\"margin-bottom: 18px;\"><span>France<\/span><\/h3><div class=\"grve-element grve-text\">\r\n\t\t\t<p>47 Boulevard de Courcelles,<br \/>\n75008 Paris<\/p>\n\r\n\t\t<\/div>\r\n\t<div class=\"grve-empty-space grve-height-1x\"><\/div><h3 class=\"grve-element grve-title grve-align-inherit grve-h6\"><span>+33 1 76 46 17 65<\/span><\/h3><\/div><\/div><\/div><div class=\"grve-column-inner wpb_column grve-column-1-4 grve-wpb-1666616705044 grve-with-bg-transparent grve-align-center grve-animated-item grve-clipping-animation grve-colored-clipping\" data-delay=\"300\" data-duration=\"normal\" data-animation=\"colored-clipping-left\"  data-clipping-color=\"grey\"><div class=\"grve-column-wrapper-inner\"><div class=\"grve-column-inner-content\" ><h3 class=\"grve-element grve-title grve-align-inherit grve-h6\" style=\"margin-bottom: 18px;\"><span>Benin Republic<\/span><\/h3><div class=\"grve-element grve-text\">\r\n\t\t\t<p>Cotonou, avenue la Marina, ilot 6270, Quatier Ahwanl\u00e8ho, Parcelle A<\/p>\n\r\n\t\t<\/div>\r\n\t<div class=\"grve-empty-space grve-height-1x\"><\/div><h3 class=\"grve-element grve-title grve-align-inherit grve-h6\"><span>+229 01 97 03 49 69<\/span><\/h3><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grve-column wpb_column grve-bookmark grve-column-1  grve-with-bg-transparent\"><div class=\"grve-column-wrapper\"><div class=\"grve-column-content\" ><div class=\"grve-empty-space grve-height-2x\"><\/div><\/div><\/div><\/div><div class=\"grve-column wpb_column grve-bookmark grve-column-1  grve-with-bg-transparent\"><div class=\"grve-column-wrapper\"><div class=\"grve-column-content\" ><div data-animation=\"fade-in-up\" data-delay=\"0\" data-duration=\"normal\" class=\"grve-element grve-align-inherit grve-animated-item grve-fullwidth-button\"><a href=\"#google-map\" class=\"grve-btn grve-square grve-bg-primary-3 grve-border-primary-3 grve-bg-hover-primary-2 grve-border-hover-primary-2 grve-pulse grve-text-white grve-text-hover-white grve-btn-medium grve-fullwidth-btn grve-fluid-btn-short\">\r\n\t\t<span>Open Google Map<\/span>\r\n\t\t\t\t\t\t\t<\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grve-section grve-row-section grve-fullwidth-background grve-padding-top-1x grve-padding-bottom-1x grve-with-bg-transparent\" data-header-color=\"default\"><div class=\"grve-container\"><div class=\"grve-row grve-bookmark grve-columns-gap-default grve-mobile-vertical-gap-30\"><div class=\"grve-column wpb_column grve-bookmark grve-column-1  grve-with-bg-transparent\"><div class=\"grve-column-wrapper\"><div class=\"grve-column-content\" ><h3 class=\"grve-element grve-title grve-align-center grve-feature-title\"><span>Foire aux questions<\/span><\/h3><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grve-section grve-row-section grve-fullwidth-background grve-padding-top-4x grve-padding-bottom-4x grve-with-bg-transparent\" data-header-color=\"default\"><div class=\"grve-container\"><div class=\"grve-row grve-bookmark grve-columns-gap-default grve-mobile-vertical-gap-30\"><div class=\"grve-column wpb_column grve-bookmark grve-column-5-12  grve-tablet-sm-column-hide grve-with-bg-transparent\"><div class=\"grve-column-wrapper\"><div class=\"grve-column-content\" ><h3 class=\"grve-element grve-title grve-align-inherit grve-h3\" style=\"margin-bottom: 0px;\"><span>National shipments<\/span><\/h3><div class=\"grve-empty-space grve-height-2x\"><\/div><div class=\"grve-element grve-accordion\"><ul class=\"grve-accordion-wrapper grve-action-toggle grve-with-icon\"><li><div class=\"grve-title-wrapper grve-tab-link grve-align-left grve-icon-position-right\" data-rel=\"#1599538524117-e9ffb15a-b9b92c08-53259e3e-1e05\"><div class=\"grve-accordion-arrow grve-svg-heading-color grve-accordion-chevron\">\t\t\t\t<svg width=\"24px\" height=\"24px\" viewbox=\"0 0 24 24\">\r\n\t\t\t\t\t<polygon points=\"18 10.6 12 17 6 10.6 7.5 9 12 13.8 16.5 9\"><\/polygon>\r\n\t\t\t\t<\/svg>\r\n\t\t\t<\/div><h3 class=\"grve-title grve-h6\">How to contact your services?<\/h3><\/div><div class=\"grve-accordion-content\" id=\"1599538524117-e9ffb15a-b9b92c08-53259e3e-1e05\"><div class=\"grve-element grve-text\">\r\n\t\t\t<p>You can contact our services by :<br \/>\n- Phone +221 33 923 23 23 (for Senegal) or +225 27 22 24 64 (for Ivory Coast);<br \/>\n- Email to: support@paps-app.com<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div><\/li><li><div class=\"grve-title-wrapper grve-tab-link grve-align-left grve-icon-position-right\" data-rel=\"#1599538524134-414ca8f8-7bad2c08-53259e3e-1e05\"><div class=\"grve-accordion-arrow grve-svg-heading-color grve-accordion-chevron\">\t\t\t\t<svg width=\"24px\" height=\"24px\" viewbox=\"0 0 24 24\">\r\n\t\t\t\t\t<polygon points=\"18 10.6 12 17 6 10.6 7.5 9 12 13.8 16.5 9\"><\/polygon>\r\n\t\t\t\t<\/svg>\r\n\t\t\t<\/div><h3 class=\"grve-title grve-h6\">How can I find out about a shipment I am due to receive?<\/h3><\/div><div class=\"grve-accordion-content\" id=\"1599538524134-414ca8f8-7bad2c08-53259e3e-1e05\"><div class=\"grve-element grve-text\">\r\n\t\t\t<p class=\"translation-block\">When your delivery order is created, you will be notified at each stage of the delivery by sms.<br>\nIn addition, you will be automatically notified by sms when the papser performs an action on the delivery task.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div><\/li><li><div class=\"grve-title-wrapper grve-tab-link grve-align-left grve-icon-position-right\" data-rel=\"#1599538553816-724ea419-a89b2c08-53259e3e-1e05\"><div class=\"grve-accordion-arrow grve-svg-heading-color grve-accordion-chevron\">\t\t\t\t<svg width=\"24px\" height=\"24px\" viewbox=\"0 0 24 24\">\r\n\t\t\t\t\t<polygon points=\"18 10.6 12 17 6 10.6 7.5 9 12 13.8 16.5 9\"><\/polygon>\r\n\t\t\t\t<\/svg>\r\n\t\t\t<\/div><h3 class=\"grve-title grve-h6\">Can I have the number of the delivery person in charge of my delivery?<\/h3><\/div><div class=\"grve-accordion-content\" id=\"1599538553816-724ea419-a89b2c08-53259e3e-1e05\"><div class=\"grve-element grve-text\">\r\n\t\t\t<p>Our papsers will contact you by phone upon receipt of your parcel (or mail) to confirm an appointment with you.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div><\/li><li><div class=\"grve-title-wrapper grve-tab-link grve-align-left grve-icon-position-right\" data-rel=\"#1599538563628-a9eba140-7f072c08-53259e3e-1e05\"><div class=\"grve-accordion-arrow grve-svg-heading-color grve-accordion-chevron\">\t\t\t\t<svg width=\"24px\" height=\"24px\" viewbox=\"0 0 24 24\">\r\n\t\t\t\t\t<polygon points=\"18 10.6 12 17 6 10.6 7.5 9 12 13.8 16.5 9\"><\/polygon>\r\n\t\t\t\t<\/svg>\r\n\t\t\t<\/div><h3 class=\"grve-title grve-h6\">How can I defer my delivery?<\/h3><\/div><div class=\"grve-accordion-content\" id=\"1599538563628-a9eba140-7f072c08-53259e3e-1e05\"><div class=\"grve-element grve-text\">\r\n\t\t\t<p>If you wish to postpone your delivery, you can notify our support team via the various contact channels. You can also notify the papser when he calls you to make an appointment for delivery.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div><\/li><li><div class=\"grve-title-wrapper grve-tab-link grve-align-left grve-icon-position-right\" data-rel=\"#1662046623322-b76773d7-19f4\"><div class=\"grve-accordion-arrow grve-svg-heading-color grve-accordion-chevron\">\t\t\t\t<svg width=\"24px\" height=\"24px\" viewbox=\"0 0 24 24\">\r\n\t\t\t\t\t<polygon points=\"18 10.6 12 17 6 10.6 7.5 9 12 13.8 16.5 9\"><\/polygon>\r\n\t\t\t\t<\/svg>\r\n\t\t\t<\/div><h3 class=\"grve-title grve-h6\">Do you do express delivery?<\/h3><\/div><div class=\"grve-accordion-content\" id=\"1662046623322-b76773d7-19f4\"><div class=\"grve-element grve-text\">\r\n\t\t\t<p>All deliveries made are planned and reported on the dedicated platforms to ensure tracking. However, our teams are working on a more attractive model to bring back the express service.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div><\/li><li><div class=\"grve-title-wrapper grve-tab-link grve-align-left grve-icon-position-right\" data-rel=\"#1662046679795-88f59395-9ac3\"><div class=\"grve-accordion-arrow grve-svg-heading-color grve-accordion-chevron\">\t\t\t\t<svg width=\"24px\" height=\"24px\" viewbox=\"0 0 24 24\">\r\n\t\t\t\t\t<polygon points=\"18 10.6 12 17 6 10.6 7.5 9 12 13.8 16.5 9\"><\/polygon>\r\n\t\t\t\t<\/svg>\r\n\t\t\t<\/div><h3 class=\"grve-title grve-h6\">Why do I have to give my passport receipt to the delivery person?<\/h3><\/div><div class=\"grve-accordion-content\" id=\"1662046679795-88f59395-9ac3\"><div class=\"grve-element grve-text\">\r\n\t\t\t<p>The receipt of payment and the PAPS validation code are used to secure the delivery of the passport. The receipt remains the only physical document authorizing a person to collect the passport.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div><\/li><li><div class=\"grve-title-wrapper grve-tab-link grve-align-left grve-icon-position-right\" data-rel=\"#1662046739955-23bb16e2-6657\"><div class=\"grve-accordion-arrow grve-svg-heading-color grve-accordion-chevron\">\t\t\t\t<svg width=\"24px\" height=\"24px\" viewbox=\"0 0 24 24\">\r\n\t\t\t\t\t<polygon points=\"18 10.6 12 17 6 10.6 7.5 9 12 13.8 16.5 9\"><\/polygon>\r\n\t\t\t\t<\/svg>\r\n\t\t\t<\/div><h3 class=\"grve-title grve-h6\">How do I become a papser ?<\/h3><\/div><div class=\"grve-accordion-content\" id=\"1662046739955-23bb16e2-6657\"><div class=\"grve-element grve-text\">\r\n\t\t\t<p class=\"translation-block\">To join our team, simply fill in the dedicated form available on the \"Our programmes\" page. The PAPS Academy will not hesitate to contact you for an appointment. For any further information, you can contact our support team by phone, e-mail or on social networks.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div><\/li><li><div class=\"grve-title-wrapper grve-tab-link grve-align-left grve-icon-position-right\" data-rel=\"#1662046795460-47f74ab0-1762\"><div class=\"grve-accordion-arrow grve-svg-heading-color grve-accordion-chevron\">\t\t\t\t<svg width=\"24px\" height=\"24px\" viewbox=\"0 0 24 24\">\r\n\t\t\t\t\t<polygon points=\"18 10.6 12 17 6 10.6 7.5 9 12 13.8 16.5 9\"><\/polygon>\r\n\t\t\t\t<\/svg>\r\n\t\t\t<\/div><h3 class=\"grve-title grve-h6\">How do I apply to PAPS?<\/h3><\/div><div class=\"grve-accordion-content\" id=\"1662046795460-47f74ab0-1762\"><div class=\"grve-element grve-text\">\r\n\t\t\t<p class=\"translation-block\">Spontaneous applications should be sent to <strong>jobs@paps-app.com<\/strong>. The People &amp; Culture team will contact you if necessary.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div><\/li><li><div class=\"grve-title-wrapper grve-tab-link grve-align-left grve-icon-position-right\" data-rel=\"#1662046845481-ff10d1ac-4ce4\"><div class=\"grve-accordion-arrow grve-svg-heading-color grve-accordion-chevron\">\t\t\t\t<svg width=\"24px\" height=\"24px\" viewbox=\"0 0 24 24\">\r\n\t\t\t\t\t<polygon points=\"18 10.6 12 17 6 10.6 7.5 9 12 13.8 16.5 9\"><\/polygon>\r\n\t\t\t\t<\/svg>\r\n\t\t\t<\/div><h3 class=\"grve-title grve-h6\">How do I open my PAPS account?<\/h3><\/div><div class=\"grve-accordion-content\" id=\"1662046845481-ff10d1ac-4ce4\"><div class=\"grve-element grve-text\">\r\n\t\t\t<p class=\"translation-block\">Opening your PAPS account is easy. Click on the Request a quote button and fill in the form. A sales representative will contact you to finalise your membership. For any further information our support team is available if needed.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"grve-column wpb_column grve-bookmark grve-column-1-6  grve-with-bg-transparent\"><div class=\"grve-column-wrapper\"><div class=\"grve-column-content\" ><div class=\"grve-element grve-divider\"><div class=\"grve-vertical-divider grve-align-center\" style=\"width: 2px;height: 600px;\"><span class=\"grve-bg-grey\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"grve-column wpb_column grve-bookmark grve-column-5-12  grve-tablet-sm-column-1 grve-with-bg-transparent\"><div class=\"grve-column-wrapper\"><div class=\"grve-column-content\" ><h3 class=\"grve-element grve-title grve-align-inherit grve-h3\" style=\"margin-bottom: 0px;\"><span>International shipments<\/span><\/h3><div class=\"grve-empty-space grve-height-2x\"><\/div><div class=\"grve-element grve-accordion\"><ul class=\"grve-accordion-wrapper grve-action-toggle grve-with-icon\"><li><div class=\"grve-title-wrapper grve-tab-link grve-align-left grve-icon-position-right\" data-rel=\"#1663765993663-a123618f-8937\"><div class=\"grve-accordion-arrow grve-svg-heading-color grve-accordion-chevron\">\t\t\t\t<svg width=\"24px\" height=\"24px\" viewbox=\"0 0 24 24\">\r\n\t\t\t\t\t<polygon points=\"18 10.6 12 17 6 10.6 7.5 9 12 13.8 16.5 9\"><\/polygon>\r\n\t\t\t\t<\/svg>\r\n\t\t\t<\/div><h3 class=\"grve-title grve-h6\">Do you ship by land to other countries?<\/h3><\/div><div class=\"grve-accordion-content\" id=\"1663765993663-a123618f-8937\"><div class=\"grve-element grve-text\">\r\n\t\t\t<p>We carry out land freight in the whole West African sub-region. Our teams can also offer you other freight solutions taking into account the cost, time and above all security aspects of your shipments. Detail your needs and our experts will provide you with a proposal that defies all competition.<\/p>\n<p><strong>Request a quote<\/strong><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div><\/li><li><div class=\"grve-title-wrapper grve-tab-link grve-align-left grve-icon-position-right\" data-rel=\"#1663765993703-181c7cc0-06f8\"><div class=\"grve-accordion-arrow grve-svg-heading-color grve-accordion-chevron\">\t\t\t\t<svg width=\"24px\" height=\"24px\" viewbox=\"0 0 24 24\">\r\n\t\t\t\t\t<polygon points=\"18 10.6 12 17 6 10.6 7.5 9 12 13.8 16.5 9\"><\/polygon>\r\n\t\t\t\t<\/svg>\r\n\t\t\t<\/div><h3 class=\"grve-title grve-h6\">Can I have the list of countries covered by your export service?<\/h3><\/div><div class=\"grve-accordion-content\" id=\"1663765993703-181c7cc0-06f8\"><div class=\"grve-element grve-text\">\r\n\t\t\t<p>As a UPS representative, we ship to all destinations worldwide. The UPS network consists of more than 500 aircraft worldwide and just over 500,000 direct and indirect jobs.<\/p>\n<p><strong>Request a quote<\/strong><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div><\/li><li><div class=\"grve-title-wrapper grve-tab-link grve-align-left grve-icon-position-right\" data-rel=\"#1663765993731-d1d094a4-c993\"><div class=\"grve-accordion-arrow grve-svg-heading-color grve-accordion-chevron\">\t\t\t\t<svg width=\"24px\" height=\"24px\" viewbox=\"0 0 24 24\">\r\n\t\t\t\t\t<polygon points=\"18 10.6 12 17 6 10.6 7.5 9 12 13.8 16.5 9\"><\/polygon>\r\n\t\t\t\t<\/svg>\r\n\t\t\t<\/div><h3 class=\"grve-title grve-h6\">Can I order from e-commerce sites abroad for delivery by PAPS in the respective countries where you are present?<\/h3><\/div><div class=\"grve-accordion-content\" id=\"1663765993731-d1d094a4-c993\"><div class=\"grve-element grve-text\">\r\n\t\t\t<p>You have the possibility to have your order delivered by PAPS to your home (Senegal, Guinea Bissau) by ordering on e-commerce sites such as Amazon. All you have to do is choose UPS as your carrier when validating your purchase. Our teams will contact you as soon as your shipment arrives at the airport for the last mile delivery conditions.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div><\/li><li><div class=\"grve-title-wrapper grve-tab-link grve-align-left grve-icon-position-right\" data-rel=\"#1663765993757-ed975ca1-8f29\"><div class=\"grve-accordion-arrow grve-svg-heading-color grve-accordion-chevron\">\t\t\t\t<svg width=\"24px\" height=\"24px\" viewbox=\"0 0 24 24\">\r\n\t\t\t\t\t<polygon points=\"18 10.6 12 17 6 10.6 7.5 9 12 13.8 16.5 9\"><\/polygon>\r\n\t\t\t\t<\/svg>\r\n\t\t\t<\/div><h3 class=\"grve-title grve-h6\">How will I know that my UPS shipment has arrived in Senegal or Guinea?<\/h3><\/div><div class=\"grve-accordion-content\" id=\"1663765993757-ed975ca1-8f29\"><div class=\"grve-element grve-text\">\r\n\t\t\t<p class=\"translation-block\">You can track your shipment from the UPS public website \"<a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ups.com\/track?loc=fr_FR&amp;requester=ST\/\" target=\"_self\">https:\/\/www.ups.com\/track?loc=fr_FR&amp;requester=ST\/<\/a>\". - Fill in your UPS tracking number on the dedicated section and click on the Tracking button; - Then click on View Details and then Shipment Status to bring up your shipment history. Do not hesitate to contact our staff for any further information on the status of your shipment.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div><\/li><li><div class=\"grve-title-wrapper grve-tab-link grve-align-left grve-icon-position-right\" data-rel=\"#1663765993782-26596c68-bae5\"><div class=\"grve-accordion-arrow grve-svg-heading-color grve-accordion-chevron\">\t\t\t\t<svg width=\"24px\" height=\"24px\" viewbox=\"0 0 24 24\">\r\n\t\t\t\t\t<polygon points=\"18 10.6 12 17 6 10.6 7.5 9 12 13.8 16.5 9\"><\/polygon>\r\n\t\t\t\t<\/svg>\r\n\t\t\t<\/div><h3 class=\"grve-title grve-h6\">How do I know if my UPS package is blocked by Customs and what should I do?<\/h3><\/div><div class=\"grve-accordion-content\" id=\"1663765993782-26596c68-bae5\"><div class=\"grve-element grve-text\">\r\n\t\t\t<p>If your package is detained by customs, our teams will automatically notify you and accompany you through the customs clearance process with your agreement. A detailed invoice will be sent to you by the teams and we will carry out the customs clearance and delivery once the invoice is paid.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>We don\u2019t believe in compromise. You, your brand and your users deserve the very best, and that\u2019s why we pour our love, dedication and expertise into<br \/>\nevery one of our prized WordPress themes. <\/p>","protected":false},"author":1,"featured_media":6436,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4949","page","type-page","status-publish","has-post-thumbnail","hentry","grve-entry-item"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Client - Paps Logistique<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/papslogistics.com\/en\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Client - Paps Logistique\" \/>\n<meta property=\"og:description\" content=\"We don\u2019t believe in compromise. 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